Environment Canada Toronto Weather
July 05, 2008 2:15 PM EST

Toronto Pearson Today

Helping Passengers Find Their Way

Date of Release: 2008-05-14

Helping Passengers Find Their Way
With more than 31 million people travelling through Toronto Pearson every year, the GTAA wants to make sure it’s passengers are able to take advantage of all the airport has to offer. As a result, the GTAA has a new online service that will allow travellers to find the most efficient way through the terminal building while enjoying the many services offered along the way.

Before arriving at the airport, passengers will now be able to view the GTAA’s Airport Wayfinder video that provides the step by step route that passengers will take travelling through Terminal 1 at Toronto Pearson.

The Airport Wayfinder is a web-based service that allows travellers a mock walk-through of Toronto Pearson’s Terminal 1. The video features a passenger’s experience in the terminal, including international arrivals, airline transit, transfer processes and domestic arrivals. Passengers connecting through Toronto Pearson can click the “How Do I Connect?” feature, which offers important tips about the different types of connecting passengers. A video featuring wayfinding tips in Terminal 3, ground transportation, concessions and parking will be available over the next few months.

“We recognize that many passengers are pressed for time when travelling, whether they are connecting, or if Toronto is their destination,” said Lloyd McCoomb, GTAA President and CEO. “This video will allow a passenger to experience the airport before they actually get here so they can plan their route while taking time to enjoy the amenities of the airport.”

The Airport Wayfinder, which was produced by Air Travel Video Technologies, is now available on the airport’s website at www.GTAA.com. Starting in July, the video will also be shown on board Air Canada’s flights arriving at Toronto Pearson.