In an effort to enhance our understanding of the travelling public’s impression of our airport, the GTAA is unveiling a text message feedback program.

The system is the first of its kind in North America and is modeled after the highly successful South Africa Airports System. This was first used at Cape Town International Airport and later at Durban International Airport.

When arriving or departing from Toronto Pearson, look for pamphlets, signs and the corresponding survey cards located throughout the terminals. All of the information necessary to complete the survey is included on the cards.

This tool can be used to communicate directly with Toronto Pearson staff 24 hours a day, and 7 days a week, whenever it’s most convenient for you. In turn, this system will allow us to address concerns and resolve them as soon as possible.

“We are very excited to launch this innovative communication tool and start a conversation directly with our passengers. This tool is an additional way to know what’s working and if there are areas where we can improve the passenger’s experience,” says Lloyd McCoomb, President and Chief Executive Officer of the Greater Toronto Airports Authority.

Travellers, the airport community and the general public can continue to help us improve the experience at Toronto Pearson by joining our online panel at www.YourVoiceatPearson.com.