Pass/Permit Control Office

The Pass/Permit Control Office (Pass Office) issues Restricted Area Identification Cards (RAICs), keycards, parking permits, vehicle markers, and Airside Vehicle Operator’s Permits (AVOPs) and provides other administrative services and training. At capacity, approximately 150–200 applications are processed by Pass Office personnel on a daily basis. 

• View the online Printable GTAA Pass Office Forms.
• View the Transport Canada Application For Transportation Security Clearance.
• For additional assistance with completing the Application For Transportation Security Clearance form, click here.
• Visit the Transport Canada website for additional forms.

Airport Security Awareness Training

Airport Security Awareness training is a mandatory course for new hires who require access into the Restricted Area or individuals that have been away from the airport for more than one year. Individuals are required to attend and successfully complete Security Awareness training prior to attending the Pass/Permit Control Office for their scheduled appointment. For more information on the course, click here.

Hours of Operation

The office is open from 7:30 a.m.– 5:00 p.m. Monday – Friday. The office is closed weekends, statutory holidays, and every second Wednesday of the month.

Peak Periods

Seasonal peak periods result in higher than normal volumes of applicants attending the Pass Office. Additional Pass Office personnel are hired to assist during peak periods which occur in the summer from March through May and prior to the Christmas season from September through November. 

Services by Appointment

Restricted Area Identification Cards (RAICs): The GTAA has implemented an appointment-based system for RAIC applications and processing. This includes applicants who are new to the airport, airport employees returning to the Pass Office to exchange their temporary pass for a permanent RAIC, as well as employees renewing or updating their RAIC. Contact the Pass Office to book an appointment at the number provided at the bottom of this page.

A web-enabled booking service will be activated shortly that will allow signing authorities to book appointments for their staff online as well as check appointment availability by way of an online calendar. Twenty-four hours cancellation notice is required for all scheduled appointments. A $50.00 administrative fee will be charged to the applicant’s company signing authority for missed appointments and appointments that are cancelled with less than twenty-four hours notice.

Upon issuance, RAICs require a twenty-four hour processing period for the purpose of synchronizing an applicant’s RAIC data with various internal security systems. A newly issued RAIC may not work or provide access until the twenty-four hour processing period has passed.

For access issues or other problems after the twenty-four hour processing period, contact the RAIC Access Issues information line at the number provided at the bottom of this page. A Pass Office employee is dedicated to responding to inquiries and troubleshooting during all office hours.

Group Appointments: The Pass Office offers after hours appointments for large groups of new hires, especially during peak periods. Companies requiring large group processing may contact the Pass Office to book an appointment at the number provided at the bottom of this page. Please note that there is an administrative cost for appointments processed after hours.

AVOP Testing: Appointments for AVOP practical testing are now handled by the AVOP Office. Contact the GTAA AVOP Office for more information or to book an AVOP practical test. Upon successful completion of the test, Pass Office personnel will issue AVOPs to applicants with the applicable documentation.

Walk-in Services

Walk-in services shall remain in effect for the following fast-track items: keycards, parking permits, vehicle markers, and AVOPs (with the proper accompanying documentation). Applicants visiting the Pass Office for any walk-in services will be processed on a first come, first served basis depending on the availability of service personnel. A queuing system shall be implemented and managed by Pass Office personnel during office hours for all services.  

Pass Office Locations

As of December 2008, the Pass Office has  relocated to the Terminal 1 Parking Garage, Level 5. The Pass Office had been designed to expedite processing times and is intended to provide more space and a more efficient operation.

Contacting the Pass Office

Designated personnel shall respond to telephone calls and e-mail inquiries during all operating hours.

GTAA Pass/Permit Control Office
Tel: (416) 776-PASS (7277)
Pass.Permits@GTAA.com

RAIC Access Issues
Tel: (416) 776-CARD (2273)

GTAA AVOP Office